Return and Refund Policy
Effective Date: 1.12.2024
At AstralCloud, customer satisfaction is important to us. However, we have a clear return policy to ensure transparency and fairness for all parties. By placing an order on our website, you agree to the terms outlined in this policy.
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1. Eligibility for Returns
1.1 Timeframe:
Returns must be requested within 48 hours of receiving your order.
1.2 Condition of Items:
To be eligible for a return, items must:
Be unused, unworn, and in their original condition.
Include all original packaging, tags, and accessories.
Show no signs of wear, damage, or alterations.
1.3 Non-Returnable Items:
The following items are not eligible for return:
Opened or used perfumes.
Custom, personalized, or made-to-order items.
Sale, clearance, or final-sale items.
Damaged items due to misuse or negligence by the customer.
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2. Return Process
2.1 Request a Return:
To initiate a return, contact us at astral.cloud.trading@gmail.com with your order number and a brief explanation.
2.2 Approval of Return:
Returns must be approved by our team before shipping back any items. Unauthorized returns will not be accepted.
2.3 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).
We recommend using a trackable shipping method. We are not responsible for lost or undelivered return packages.
2.4 Return Address:
Approved returns must be sent to the address provided in the return confirmation email.
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3. Refunds
3.1 Refund Eligibility:
Refunds will only be issued after we receive and inspect the returned item(s).
3.2 Refund Method:
Refunds will be processed to the original payment method used during purchase.
3.3 Processing Time:
Allow up to 7–28 business days, for the refund to reflect in your account after approval.
3.4 Deductions:
Original shipping costs are non-refundable.
A restocking fee of 50 AED may apply to certain returns.
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4. Exchanges
Exchanges are handled as a return and new purchase. Please return the original item according to this policy and place a new order for the desired item.
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5. Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 48 hours of receiving your order.
Provide photos of the damage or defect and retain all original packaging.
We will provide a replacement or refund at our discretion.
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6. Disputes
If you have a dispute regarding a return or refund, please contact us at astral.cloud.trading@gmail.com. Disputes are governed by the laws of the United Arab Emirates (UAE).
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7. Contact Us
If you have questions about our Return Policy, please reach out:
Email: astral.cloud.trading@gmail.com
Thank you for shopping with AstralCloud! We appreciate your understanding and cooperation with our return policy.
At AstralCloud, customer satisfaction is important to us. However, we have a clear return policy to ensure transparency and fairness for all parties. By placing an order on our website, you agree to the terms outlined in this policy.
---
1. Eligibility for Returns
1.1 Timeframe:
Returns must be requested within 48 hours of receiving your order.
1.2 Condition of Items:
To be eligible for a return, items must:
Be unused, unworn, and in their original condition.
Include all original packaging, tags, and accessories.
Show no signs of wear, damage, or alterations.
1.3 Non-Returnable Items:
The following items are not eligible for return:
Opened or used perfumes.
Custom, personalized, or made-to-order items.
Sale, clearance, or final-sale items.
Damaged items due to misuse or negligence by the customer.
---
2. Return Process
2.1 Request a Return:
To initiate a return, contact us at astral.cloud.trading@gmail.com with your order number and a brief explanation.
2.2 Approval of Return:
Returns must be approved by our team before shipping back any items. Unauthorized returns will not be accepted.
2.3 Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent or defective product).
We recommend using a trackable shipping method. We are not responsible for lost or undelivered return packages.
2.4 Return Address:
Approved returns must be sent to the address provided in the return confirmation email.
---
3. Refunds
3.1 Refund Eligibility:
Refunds will only be issued after we receive and inspect the returned item(s).
3.2 Refund Method:
Refunds will be processed to the original payment method used during purchase.
3.3 Processing Time:
Allow up to 7–28 business days, for the refund to reflect in your account after approval.
3.4 Deductions:
Original shipping costs are non-refundable.
A restocking fee of 50 AED may apply to certain returns.
---
4. Exchanges
Exchanges are handled as a return and new purchase. Please return the original item according to this policy and place a new order for the desired item.
---
5. Damaged or Defective Items
If you receive a damaged or defective item:
Contact us within 48 hours of receiving your order.
Provide photos of the damage or defect and retain all original packaging.
We will provide a replacement or refund at our discretion.
---
6. Disputes
If you have a dispute regarding a return or refund, please contact us at astral.cloud.trading@gmail.com. Disputes are governed by the laws of the United Arab Emirates (UAE).
---
7. Contact Us
If you have questions about our Return Policy, please reach out:
Email: astral.cloud.trading@gmail.com
Thank you for shopping with AstralCloud! We appreciate your understanding and cooperation with our return policy.