Terms and Conditions
Effective Date: 1.12.2024
These Sales Terms and Conditions (“Terms”) govern your purchase of products from AstralCloud. By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
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1. General Terms
1.1 Eligibility:
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase. By placing an order, you represent that you meet these requirements.
1.2 Product Availability:
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
1.3 Changes to Terms:
We reserve the right to update these Terms at any time. The version in effect at the time of your purchase will apply.
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2. Orders
2.1 Order Acceptance:
Your order is an offer to purchase products. We reserve the right to accept or reject any order at our discretion, including but not limited to cases of:
Unavailability of the product(s)
Errors in pricing or product information
Suspected fraudulent activity
2.2 Order Confirmation:
Your order is confirmed only when you receive an order confirmation email.
2.3 Cancellation by Us:
We may cancel an order if we suspect fraud, misuse, or any violation of these Terms.
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3. Pricing and Payment
3.1 Pricing:
Prices are listed in AED and are subject to change without notice. Taxes, shipping, and handling fees are all included unless otherwise stated.
3.2 Payment Methods:
We accept Visa, Mastercard, American Express, and other major credit and debit cards through our secure payment gateway, Stripe. All payments are processed securely through third-party providers. We are not responsible for payment processing errors or unauthorized transactions.
3.3 Errors in Pricing:
If a product is listed at an incorrect price, we reserve the right to cancel the order and refund the amount paid.
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4. Shipping and Delivery
4.1 Shipping:
Shipping costs and estimated delivery times are provided during checkout. Delivery times are estimates only, and we are not responsible for delays caused by carriers or customs.
4.2 International Orders:
For orders outside UAE, you are responsible for any customs duties, taxes, or import fees.
4.3 Address Accuracy:
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
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5. Returns and Refunds
5.1 Return Policy:
Returns are accepted within 48 hours of delivery, provided the product is unused, undamaged, and in its original packaging.
5.2 Non-Returnable Items:
The following items are not eligible for return:
Opened or used perfumes
Custom or personalized products
Clearance or final sale items
5.3 Refunds:
Approved refunds will be issued to the original payment method. Shipping fees are non-refundable.
5.4 Return Shipping Costs:
You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
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6. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages arising from your use of our products or website.
Our total liability is limited to the amount you paid for the product(s) in question.
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7. Warranties
We make no warranties, express or implied, regarding the products sold on our website, except as required by law. All products are sold "as is."
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8. Disputes
8.1 Governing Law:
These Terms are governed by the laws of [Insert Jurisdiction].
8.2 Dispute Resolution:
Any disputes arising out of these Terms or your purchase will be resolved through binding arbitration in the United Arab Emirates (UAE) or as otherwise required by applicable law.
8.3 Waiver of Class Actions:
You agree to waive any right to participate in class action lawsuits related to your purchase.
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9. Intellectual Property
All intellectual property on our website, including trademarks, logos, and product descriptions, is owned by us or our licensors. Unauthorized use is prohibited.
---
10. Contact Us
For questions or concerns, please contact us at:
Email: astral.cloud.trading@gmail.com
By placing an order on our website, you agree to these Terms. Thank you for shopping with us!
These Sales Terms and Conditions (“Terms”) govern your purchase of products from AstralCloud. By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
---
1. General Terms
1.1 Eligibility:
You must be at least 18 years old or the age of majority in your jurisdiction to make a purchase. By placing an order, you represent that you meet these requirements.
1.2 Product Availability:
All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time without notice.
1.3 Changes to Terms:
We reserve the right to update these Terms at any time. The version in effect at the time of your purchase will apply.
---
2. Orders
2.1 Order Acceptance:
Your order is an offer to purchase products. We reserve the right to accept or reject any order at our discretion, including but not limited to cases of:
Unavailability of the product(s)
Errors in pricing or product information
Suspected fraudulent activity
2.2 Order Confirmation:
Your order is confirmed only when you receive an order confirmation email.
2.3 Cancellation by Us:
We may cancel an order if we suspect fraud, misuse, or any violation of these Terms.
---
3. Pricing and Payment
3.1 Pricing:
Prices are listed in AED and are subject to change without notice. Taxes, shipping, and handling fees are all included unless otherwise stated.
3.2 Payment Methods:
We accept Visa, Mastercard, American Express, and other major credit and debit cards through our secure payment gateway, Stripe. All payments are processed securely through third-party providers. We are not responsible for payment processing errors or unauthorized transactions.
3.3 Errors in Pricing:
If a product is listed at an incorrect price, we reserve the right to cancel the order and refund the amount paid.
---
4. Shipping and Delivery
4.1 Shipping:
Shipping costs and estimated delivery times are provided during checkout. Delivery times are estimates only, and we are not responsible for delays caused by carriers or customs.
4.2 International Orders:
For orders outside UAE, you are responsible for any customs duties, taxes, or import fees.
4.3 Address Accuracy:
Please ensure your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer.
---
5. Returns and Refunds
5.1 Return Policy:
Returns are accepted within 48 hours of delivery, provided the product is unused, undamaged, and in its original packaging.
5.2 Non-Returnable Items:
The following items are not eligible for return:
Opened or used perfumes
Custom or personalized products
Clearance or final sale items
5.3 Refunds:
Approved refunds will be issued to the original payment method. Shipping fees are non-refundable.
5.4 Return Shipping Costs:
You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
---
6. Limitation of Liability
To the maximum extent permitted by law:
We are not liable for indirect, incidental, or consequential damages arising from your use of our products or website.
Our total liability is limited to the amount you paid for the product(s) in question.
---
7. Warranties
We make no warranties, express or implied, regarding the products sold on our website, except as required by law. All products are sold "as is."
---
8. Disputes
8.1 Governing Law:
These Terms are governed by the laws of [Insert Jurisdiction].
8.2 Dispute Resolution:
Any disputes arising out of these Terms or your purchase will be resolved through binding arbitration in the United Arab Emirates (UAE) or as otherwise required by applicable law.
8.3 Waiver of Class Actions:
You agree to waive any right to participate in class action lawsuits related to your purchase.
---
9. Intellectual Property
All intellectual property on our website, including trademarks, logos, and product descriptions, is owned by us or our licensors. Unauthorized use is prohibited.
---
10. Contact Us
For questions or concerns, please contact us at:
Email: astral.cloud.trading@gmail.com
By placing an order on our website, you agree to these Terms. Thank you for shopping with us!